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    Last Updated: 03/07/2025

     

    1. Introduction

    Welcome to Ways to Success (“we,” “us,” “our”). We are committed to protecting and respecting your privacy. This policy explains what personal data we collect from you, how we use it, our lawful basis for processing it, and your rights regarding your data when you use our services, visit our premises at 56–72 Market Place, Romford, London, UK, or use our website.

    Ways to Success is the data controller and is responsible for your personal data.

     

    1. What Information We Collect

    We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

    • Identity Data: Includes your first name, last name, title, and business name.
    • Contact Data: Includes your billing address, email address, and telephone numbers.
    • Financial Data: We do not store your full payment card details. We use third-party payment processors (e.g., Stripe, GoCardless) to handle payments, and we only receive transactional information from them.
    • Business Data: Includes information you provide about your business during the application process or as part of our Business Support Programme, such as your business type, website URL, and details about your products or services.
    • Technical Data: Includes your internet protocol (IP) address, browser type and version, time zone setting and location, and other technology on the devices you use to access our website.
    • Usage Data: Includes information about how you use our website and services.
    • Marketing and Communications Data: Includes your preferences in receiving marketing from us and your communication preferences.
    • Security Data: Includes CCTV footage recorded in the common areas of our Premises for security and safety purposes.

     

    1. How We Use Your Personal Data

    We use your personal data for the following purposes and on the following lawful bases:

    Purpose/Activity

    Type of Data

    Lawful Basis for Processing

    To register you as a new member and manage your Licence Agreement.

    Identity, Contact, Financial, Business

    Performance of a contract with you.

    To process your Licence Fee payments.

    Identity, Contact, Financial

    Performance of a contract with you.

    To manage our relationship with you, including notifying you about changes to our terms or privacy policy.

    Identity, Contact, Marketing & Communications

    Performance of a contract with you; Necessary to comply with a legal obligation.

    To provide our Business Support Programme, including marketing spotlights, e-commerce audits, and connecting you with partners.

    Identity, Contact, Business

    Legitimate interest (to support our members’ growth and build our community); Consent (for specific promotions where we ask you first).

    To ensure the security and safety of our Premises and members.

    Identity, Contact, Security (CCTV)

    Legitimate interest (to prevent crime and ensure a safe environment for all).

    To administer and protect our business and this website (including troubleshooting, data analysis, and system maintenance).

    Identity, Contact, Technical

    Legitimate interest (for running our business, provision of administration and IT services, network security).

    To deliver relevant website content and marketing communications to you.

    Identity, Contact, Marketing & Communications, Usage

    Legitimate interest (to develop our products/services and grow our business); Consent (for email marketing).

     

    1. Data Sharing and Third Parties

    We will not sell your personal data. We may have to share your data with trusted third parties for the purposes set out above, including:

    • Professional Advisers: Acting as processors or joint controllers including lawyers, bankers, auditors, and insurers based in the UK who provide consultancy, banking, legal, insurance, and accounting services.
    • Service Providers: Who provide IT and system administration services.
    • Payment Processors: Such as Stripe or GoCardless, to securely handle payments.
    • HM Revenue & Customs, regulators, and other authorities: Based in the UK who require reporting of processing activities in certain circumstances.
    • Partner Organisations (for Support Programme): Where we connect you with a third party (e.g., our partner law firm for a legal clinic), we will only do so with your explicit consent.

    We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

     

    1. Data Security

    We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. Access to your personal data is limited to those employees and third parties who have a business need to know.

     

    1. Data Retention

    We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. By law, we have to keep basic information about our members (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being members for tax purposes.

     

    1. Your Legal Rights

    Under UK data protection law, you have rights regarding your personal data. You have the right to:

    • Request access to your personal data.
    • Request correction of the personal data that we hold about you.
    • Request erasure of your personal data.
    • Object to processing of your personal data.
    • Request restriction of processing of your personal data.
    • Request the transfer of your personal data to you or to a third party.
    • Withdraw consent at any time where we are relying on consent to process your personal data.

    If you wish to exercise any of the rights set out above, please contact us.

     

    1. Cookies

    Our website may use cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. You can set your browser to refuse all or some browser cookies.

     

    1. Changes to This Privacy Policy

    We keep our privacy policy under regular review. This version was last updated on the date shown above. Any changes will be posted on this page.

     

    1. How to Contact Us

    If you have any questions about this privacy policy or our privacy practices, please contact us at:

    You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.